<div><p>Flying these days can be extra stressful for passengers and flight crew. With recent reports of airlines double-booking seats, forcible removal of paying passengers and violence, it's no wonder that this young couple were seriously worried when their baby began to scream on a crowded plane.</p><p>Whitney Poyntz, her husband and their four-month-old daughter were seated on a WestJet flight from Palm Springs, California to Calgary, Canada when 'all hell broke loose.' </p><div><figure><amp-img src="https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992.jpg" srcset="https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992_GH_content_550px.jpg 550w, https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992_GH_content_650px.jpg 650w, https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992_GH_content_750px.jpg 750w, https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992_GH_content_850px.jpg 850w, https://www.shared.com/content/images/2017/05/HT-whitney-poyntz-2-jt-170430_4x3_992_GH_content_950px.jpg 950w" sizes="89vw" title="" alt="" height="9" width="16" layout="responsive"></amp-img><figcaption class="op-vertical-center"><cite>Whitney Poyntz</cite></figcaption></figure></div><p><!-- [invalid-shortcode] --></p><p>Baby Kennedi was asleep when the family boarded the flight, but 30 minutes later, the little girl awoke and let loose a loud wail. </p><p>Though her parents tried everything they could to settle her down, the little girl would just not be soothed.</p><p>Passengers glared at them, they were under pressure to calm their screaming child, who was most likely in pain from pressure changes in the cabin. </p><p>That's when flight attendant Ashley approached their seats...</p><p></p><p>The parents didn't know what to expect. Would she ask them to move? What could they do? </p><p>Instead of scolding the parents for being unable to soothe a restless baby, Ashley asked if she could walk up and down the isle with the little one. </p><p>Whitney was stunned, but willing to give it a try. Ashley scooped up baby Kennedi and managed to calm her right down. </p><p>In her Facebook post about the incident, Whitney praises Ashley for going above and beyond with her customer service and masterful baby whispering.</p><p><em>"Never would I ever think someone would ever do that, volunteer to take your screaming child, but she did. Westjet (Ashley) I would like to thank you for the over and above customer service (baby whispering) that you gave, truly the greatest airline,"</em> she wrote.</p><p><!-- [invalid-shortcode] --></p><div><figure><amp-img src="https://www.shared.com/content/images/2017/05/whitney2.jpg" srcset="https://www.shared.com/content/images/2017/05/whitney2_GH_content_550px.jpg 550w, https://www.shared.com/content/images/2017/05/whitney2_GH_content_650px.jpg 650w" sizes="89vw" title="" alt="" height="9" width="16" layout="responsive"></amp-img><figcaption class="op-vertical-center"><cite>Facebook</cite></figcaption></figure></div><p><strong>Finally! Some good news about great people. We need more Ashleys in this world!</strong></p><p>[h/<a href="http://twentytwowords.com/theres-finally-a-good-story-about-the-airlines-you-dont-want-to-miss/"> 22 Words</a> / <a href="http://abcnews.go.com/Lifestyle/flight-attendant-helps-mother-soothe-baby-mid-flight/story?id=47118578">ABC News</a>]</p></div>