Ever wanted to work for Disney but not actually have to go to the park? I get it. The atmosphere seems great, but imagine having to be in sweltering heat all day while surrounded by thousands of people. No thank you!
I don't know how those people in the costumes do it, honestly. I guess they don't have to smile all the time, which is a plus!
Luckily for all of us who don't love being in large crowds, Disney is introducing a new job where people can work from home while still being part of their "cast."
But why work for Disney at all? LinkedIn ranked them as the 9th best company to work for. The ranking takes into account worker opinions on the social media platform, as well as employee retention. Disney also made Glassdoor.com's list of best companies to work for in terms of perks and benefits.
So what exactly is this new position? And what qualifications do you need? Keep reading to find out!
Disney is now hiring work-from-home Guest Services cast members. According to the Disney jobs site, the job duties include:
Guest Contacts
- Answer inbound calls and email assisting Guests, providing impeccable Guest service
- Contact Guests via outbound calls as instructed by supervisory staff
- Identify and resolve issues that impact our Guests' experiences
- Channel escalated issues to appropriate supervisors/managers
Overall Contact Center Environment
- Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages"
- Bring stories to life with scripted and non-scripted Guest-engagement statements
- Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate recommendations and resolutions
- Contributes to a high energy, storytelling environment that provides Guests with an entertaining, fun and dynamic experience
- Assists Guests in finding solutions that best meet their needs while leveraging all available resources
- Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
- Takes a proactive role in maintaining Disney brand standards in Guest Service
- Assist Supervisors, Trainers and Managers with Guest Services projects as assigned
- Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
From what we can tell on the website, all the positions will deal mainly with the Disney Store locations and not necessarily the parks.
Qualifications for the position are as follows:
- Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement over the phone and via email
- Strong attention to detail
- Excellent communication skills, both verbal and written
- Computer proficiency including personal consumer online shopping experience, knowledge of multiple browsers including navigating websites, mobile web/mobile application experience, use of Microsoft Office Suit, and basic troubleshooting preferred
- Demonstrated success working as a member of a team
- Ability to receive feedback and take action as appropriate
- Access to a reliable, high-speed Internet connection required
- Proven ability to work in a structured environment
- Able to work a flexible schedule that meets the needs of the business, including evenings, holidays and weekends
- Proven bilingual skills, written and spoken (Spanish)
- Previous experience in contact center or retail or service industry
- High School Diploma or equivalent
Only 6 states will be introducing the position. Those states are:
- Florida
- Texas
- Georgia
- Nevada
- North Carolina
- South Carolina
Would you work from home for Disney?